Refund policy
EXCHANGES, RETURNS AND REFUNDS
We want you to love what you purchase, but if something isn’t right do let us know.
In the unlikely event that something you ordered from latique.in is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 10 days from the date on which your order was delivered. A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange. Please make it a point to understand which products are eligible for returns before purchasing.
- Products that are eligible for return, can be returned within 10 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.
- In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hoursof receiving your order.
- The Latique team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
- Once your return has been authorized, we would be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your Latique account within 24 working hours from when the product is picked up by our courier partner. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
- We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Latique team.
- All returns are subject to the discretion of Latique.
In special cases, a refund is provided irrespective of the discount when:
- The order is cancelled prior to dispatch due to unavailability.
- The product is returned due to a quality defect or damage during transit. The refund amount is credited to your initial payment account within 7 working days.
An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on www.latique.in. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.
For any other questions or clarifications, please reach out to the Latique team at info@latique.in
COLORS
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site is provided by Latique.in on an, as is and as available basis. Latique.in makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Latique.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Latique.in does not warrant that this site, its servers, or e-mail sent from Latique.in are free of viruses or other harmful components. Latique.in will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
INDEMNIFICATION
You agree to defend, indemnify and hold Latique, its respective officers, directors, employees, associated entities, agents, successors or assigns, nor any party involved in the creation, production or transmission of this Website harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the site.
APPLICABLE LAW
By visiting Latique.in, you agree that the laws of India, under the jurisdiction of the Delhi High Court, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Latique.in or its affiliates.
DISPUTES
Any dispute relating in any way to your visit to Latique.in or to products you purchase through Latique.in shall be submitted to confidential arbitration in Delhi or Gurugram, India, except that, to the extent you have in any manner violated or threatened to violate Latique.in intellectual property rights, Latique.in may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please refer to the other policies on our website. These policies also govern your visit to Latique.in. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Latique
Address: 443, Latique, The Oberoi, Udyog Vihar, Phase V, Gurgaon, Haryana - 122016
M: +919910600106
T: +911244080666
info@latique.in
